Crisis Intervention

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24/7 Crisis Stabilization & Behavioral Health Urgent Care

Crisis Stabilization Services and Behavioral Health Urgent Care (RapidCare) are available for individuals needing access to a licensed practitioner for help resolving a behavioral health situation related to behavioral health or substance abuse related situation in Tuscarawas and Carroll Counties. This service of SpringVale Health Centers is available 24 hours a day, 7 days a week.

If you or a loved one is experiencing a medical emergency or drug overdose, call 911 right away.

Behavioral Crisis Intervention Services Hotlines:

What to Expect at the Crisis Center

The Crisis Stabilization Unit(CSU) is staffed with specially trained counselors who rapidly assess acute behavioral  health needs and take immediate action to implement an appropriate treatment plan. There is no charge to use crisis services. 

If you arrive during regular business hours, you will be met immediately by one of our counselors who will begin working on a treatment plan right away. You are welcome to bring a friend or loved one with you for additional support.

If you need crisis services outside of our regular business hours, call the 24/7 Crisis Hotline for your county (listed above) to be immediately connected with one of our on-call crisis intervention specialists. They will provide guidance on what steps can be taken to address whatever situation you may be experiencing.

RapidCare Location & Hours

Our behavioral health urgent care, RapidCare, is located at:
155 Garland Drive SW
New Philadelphia, Ohio 44663

Monday-Thursday: 7:00am to 5:30pm
Friday: 7:00am to 2:30pm


Carrollton Open Access/Crisis Intervention

SpringVale is offering walk-in counseling appointments at our Carrollton location every Wednesday from 8am to 5pm. This service was developed to increase accessibility for individuals wanting to meet one-on-one with a counselor, including those seeking crisis intervention, substance use treatment, and/or counseling.

Appointments are not required. 

Our Carrollton office is located at 331 W. Main St. next to Sander’s Market. If you’d like to know more about this program, call us at 330.627.4313 or stop by on Wednesdays during the hours posted above. This service is a partnership between SpringVale Health Centers and the ADAMHS Board of Tuscarawas and Carroll Counties.

Do you turn anyone down?

Absolutely not. If you need help, we are available 24 hours a day, seven days a week. Our staff is prepared to handle any situation that you may experience, including heroin or opiate addiction, suicide prevention, episodes of high anxiety, panic attacks, acute depression, etc.

Crisis Stabilization Unit

The Crisis Stabilization Unit is available at our Hospital Drive location in Dover. The CSU is a short-term program that allows individuals experiencing acute emotional, behavioral health, and/or substance use crisis that cannot be effectively managed in other less intensive programs. 

Utilizing a person-centered approach and a collaborative decision-making process, a crisis stabilization plan is developed for each individual with the goal of stabilizing the acute crisis and managing an effective transition to services and programs following discharge. 

The Crisis Stabilization Unit is a calm, and therapeutic environment. Our staff are dedicated to preserving the safety and dignity of the individual. 

  • Help for adults experiencing a crisis who do not need psychiatric hospitalization
  • A 5-bed Crisis Stabilization Unit staffed 24/7 by professional mental healthcare providers
  • Access to SpringVale Health Centers’ on-site psychiatric services
  • Caring staff that provides ongoing assessments and develops a plan that works
  • Provide critical links to outpatient mental healthcare services for ongoing care

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